Of course, we know that our exclusive products are quite something. It’s very rare that you’ll find something this exclusive that’s not only comfortable, good looking, and reasonably priced too. We’ve tried to put together a list of the questions that we’re frequently asked below. However, if there’s something that you’d like to know then feel free to give us a call, or contact us with the button below.
Molly from Surrey asks…
How are my items sent to me? Are they packaged individually?
We’re very aware of the environmental impact of ‘over packaging’ products.
In this day and age, it’s important to keep waste to a minimum (something Nola is very keen on). Therefore, your items are dispatched in a Cardboard mailing box with our Nola wrap, and are protected to ensure they reach you in tip-top condition.
We try to be as eco friendly as possible with the majority of Nola packaging suitable for recycling.
Rex from Amsterdam asks…
Do you Ship Internationally?
Thanks Rex, you’re in luck; we do ship internationally.
Postage for your country should be entered when you checkout.
If you have any questions, you can always contact us.
Polly from New York asks…
Does Nola really make the items herself?
No sorry, Nola does not make the items herself as it’s very tricky with such tiny paws.
However, she does oversee everything that happens, checking your product before it leaves, and giving her approval to all new collections.
But we can assure you that everything we produce is handmade by us.
Mylo from East Sussex asks…
Are your products machine washable?
All our products are machine washable at a cold wash of 30 degrees.
However, to keep them in the best condition, please do not tumble dry.
Full instructions for taking care of your product are included in every item, so please have a look when your product arrives.
Teegra from Leicester asks…
My human can’t work out the size that they need to order for me. Can you help them?
Full details of our sizing are available on the product page. The sizes are show in Inches and cm. It’s always a good idea to get your human to measure around your neck so you won’t be disappointed.
If you can’t find the size you want, please get in touch, we will always try and help.
Note that we do have a returns policy if you order the wrong size, so you can buy with complete confidence.
Dusty from Billingshurst asks…
Are your designs really exclusive?
Thanks for asking Dusty, they absolutely are. Everything we produce is lovingly handmade in our West Sussex studio.
Our Nola and Friends range of dogs is indeed exclusive which means that the fabric has been designed by us, printed for us in the UK, and is not available anywhere else.
Loki from Brisbane asks…
How long does it take between my order being placed and it being dispatched?
Everything that Nola produces is made to order, which means sometimes there can be a short delay whilst we make your product, although we do aim to despatch most products within 3 – 5 days of ordering.
If you’re in a real hurry, then make sure you contact us and ask about delivery time and we’ll do our best to get it to you as quickly as we can. For custom orders, please bear with us. What’s important to us is that you get your products dispatched with the care and attention they deserve.
Maggie from Portertown asks…
What’s your address? And do you have a shop where I can see products?
I’m afraid we don’t have a customer counter or sales facility at our studio at the moment, so I’m afraid you can’t come to see us, or Nola.
We do from time to time attend fairs and dog shows so do follow our Facebook page for information on any events.
Eddie from Brighton asks…
My owner loves your products. Can they stock them in their shop?
To ensure the exclusive nature of our products, we’re keen not to flood the market place with them.
Whilst we’re able to supply globally from our online shop, it’s important to us that you’re not able to buy Nola Exclusive designs in every shop up and down the country. That said, we are able to supply smaller boutique pet shops and retailers with a limited range of products.
Please contact us for more details.